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First Class Lessons from The Ritz-Carlton Employee Community

This post originally appeared on The Ning Blog. The Ritz-Carlton Hotel Company prides itself on being the gold standard for hospitality across the world and their record backs up that

Unpopular Communities

This post originally appeared on the Ning Blog.  Everyone wants to be liked. But maybe being liked by everyone isn’t the best thing for your community. I recently read “The

Why Social Media isn’t a Marketing Magic Wand [Business Magazine]

Social Category

This article originally appeared in the May 2014 issue of Business Magazine. I’m going to say something that might be heretical. It might make you mad. It might make you

The 5 Worst Community Guidelines

This post originally appeared on the Ning Blog.  Community Guidelines can be a struggle to write, especially since they’re so specific to your community and its members. Inspired by a

White Paper: 5 Questions for Selecting an Online Community Platform by Randy Farmer

Earlier this year, I was excited and privileged to work on a collaboration with Community Pioneer F. Randall Farmer to produce an exclusive white paper for Ning – “Five Questions for

Social Media News

Wednesday Wonderful

Wednesday Category

Wednesday Wonderful – Music Edition

Kate Nash – Girl Talk I discovered Kate Nash a few years ago while in the UK. I heard “Mouthwash” on the radio and thought ‘YES! This is everything I’m

Wednesday Category

Wednesday Wonderful – Launch Interruption

Wednesday Category

Wednesday Wonderful: April 3, 2013

This Week In Links

Links Category

Looking for This Week in Links?

I’m totally backlogged from all the awesomeness that I experienced this week (Launch 2013, Her Girl Friday with Ann Friedman, and meeting, meetings, meetings), so I’ve got about 6 things

Links Category

This Week in Links: March 1, 2013

Links Category

This Week in Links: February 22, 2013

Writing

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