From Community Management

CMX Summit 2014: Trust, Collaboration, and Community [Ning]

This piece originally appeared on The Ning Blog. Last week, David Spinks and the team at TheCommunityManager.com gathered together over 300 community professionals for a first year conference that proved to be highly polished and extremely informative – CMX Summit. Here are our takeaways: Why Should They? Trust Strategies for Every Situation – Robin Dreeke, …

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White Paper: 5 Questions for Selecting an Online Community Platform by Randy Farmer [Ning]

Earlier this year, I was excited and privileged to work on a¬†collaboration with Community Pioneer F. Randall Farmer to produce an exclusive white paper for Ning – “Five Questions for Selecting an Online Community Platform.” Randy was the brains behind the operation, but I provided the editing and layout/design side and this definitely felt like …

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What does a community manager look like? [Ning]

The Community Roundtable surveys professional community managers annually to develop their State of Community Management reports. The 2013 SOCM¬†was released in mid-June and contains valuable insights about the community management industry and its workforce. I found the information about today’s average community manager to be one of the most interesting parts. View on easel.ly | …

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What Julia Child Can Teach You About Community Management [Ning]

On a whim, I picked up the audiobook of Julia Child's memoir My Life in France recently. While I was just looking for a nice, engrossing, entertaining listen during commutes, I found myself thinking that I could really learn a lot from Julia Child - and not just as a cook. Her life is amazing (did you know that she was in the government agency that later became the CIA?) and her writing is full of tidbits that can be used as life lessons. I found that some of her philosophies can even be lessons for community managers.

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Dealing with Trolls: 4 Snippits [Ning]

Trying to determine what to say to disruptive community members can sometimes cause the worst cases of writer’s block. You want to be an enforcer, but you also want to be a friendly face they can come to with help. Here are four sample snippits that can help start you on the road to a …

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Ideas to Prevent the Summer Community Doldrums [Ning]

Oh, summertime… when people get out of school, go on vacation, spend more time outdoors and in the movie theaters and less in your community. Summer seems to slow down the pace everywhere. In France, the entire month of August is considered the “saison morte” – the dead season. How do you keep your community …

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