From Ning

ForumCon 2013 – Nir Eyal on How to Hook Your Community [Ning]

This post originally appeared on the Ning Blog.  At this year’s enlightening ForumCon, there were some fantastic, educational, and fun sessions. Allison covered Ted Rheingold’s energetic talk on making social work for your community. The presentation that really stuck with me was Nir Eyal’s “Hooked Model.” A writer, lecturer at Stanford University and frequent speaker, …

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First Class Lessons from The Ritz-Carlton Employee Community [Ning]

This post originally appeared on The Ning Blog. The Ritz-Carlton Hotel Company prides itself on being the gold standard for hospitality across the world and their record backs up that pride: the list of awards bestowed to their properties is quite impressive. Their service has received note, as well, making them only hotel company to receive the …

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Unpopular Communities [Ning]

This post originally appeared on the Ning Blog.  Everyone wants to be liked. But maybe being liked by everyone isn’t the best thing for your community. I recently read “The Power of Unpopular” by Erika Napoletano, the no holds barred brand strategist who makes a splash in the marketing world with her frank, uncensored advice. …

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“Culture eats strategy for lunch” – Community Lessons from Whole Foods [Ning]

This post originally appeared on the Ning Blog.  This week, I attended BlogWell Bay Area, an event from SocialMedia.Org featuring eight social media savvy brands sharing case studies from their social media programs. Almost all of the presentations focused heavily on content, a common theme in all social media and community circles right now. The presentation from …

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Why Ambiverts Make Great Community Managers [Ning]

This post originally appeared on the Ning Blog. If you ask anyone who’s met me at a community meetup whether I’m an introvert or extrovert, they’ll probably say, without hesitation, extrovert. If I’m in my element, especially amongst people I already know, I’m outgoing, friendly, and quick to offer my opinion. My history as a …

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The 5 Worst Community Guidelines [Ning]

This post originally appeared on the Ning Blog.  Community Guidelines can be a struggle to write, especially since they’re so specific to your community and its members. Inspired by a recent #CMGRChat on developing community guidelines, here are some really terrible ways to phrase your guidelines. Don’t be a nOOb Really? That’s how you’re greeting your …

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What does a community manager look like? [Ning]

The Community Roundtable surveys professional community managers annually to develop their State of Community Management reports. The 2013 SOCM was released in mid-June and contains valuable insights about the community management industry and its workforce. I found the information about today’s average community manager to be one of the most interesting parts. View on easel.ly | …

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What Julia Child Can Teach You About Community Management [Ning]

On a whim, I picked up the audiobook of Julia Child's memoir My Life in France recently. While I was just looking for a nice, engrossing, entertaining listen during commutes, I found myself thinking that I could really learn a lot from Julia Child - and not just as a cook. Her life is amazing (did you know that she was in the government agency that later became the CIA?) and her writing is full of tidbits that can be used as life lessons. I found that some of her philosophies can even be lessons for community managers.

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Dealing with Trolls: 4 Snippits [Ning]

Trying to determine what to say to disruptive community members can sometimes cause the worst cases of writer’s block. You want to be an enforcer, but you also want to be a friendly face they can come to with help. Here are four sample snippits that can help start you on the road to a …

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Ideas to Prevent the Summer Community Doldrums [Ning]

Oh, summertime… when people get out of school, go on vacation, spend more time outdoors and in the movie theaters and less in your community. Summer seems to slow down the pace everywhere. In France, the entire month of August is considered the “saison morte” – the dead season. How do you keep your community …

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