Tagged cmgr

First Class Lessons from The Ritz-Carlton Employee Community [Ning]

This post originally appeared on The Ning Blog. The Ritz-Carlton Hotel Company prides itself on being the gold standard for hospitality across the world and their record backs up that pride: the list of awards bestowed to their properties is quite impressive. Their service has received note, as well, making them only hotel company to receive the …

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#CMAD Hangout: Handling Disasters

Your phone is blowing up with Twitter notifications, your computer is dinging non-stop with Facebook alerts, the number of new posts in your community has skyrocketed in the past hour – it’s every Community Manager’s nightmare: Something. Bad. Is Happening. Whether it’s a disaster happening in the “real world” or a PR disaster happening on …

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