Tagged community manager

First Class Lessons from The Ritz-Carlton Employee Community [Ning]

This post originally appeared on The Ning Blog. The Ritz-Carlton Hotel Company prides itself on being the gold standard for hospitality across the world and their record backs up that pride: the list of awards bestowed to their properties is quite impressive. Their service has received note, as well, making them only hotel company to receive the …

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Unpopular Communities [Ning]

This post originally appeared on the Ning Blog.  Everyone wants to be liked. But maybe being liked by everyone isn’t the best thing for your community. I recently read “The Power of Unpopular” by Erika Napoletano, the no holds barred brand strategist who makes a splash in the marketing world with her frank, uncensored advice. …

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Why Ambiverts Make Great Community Managers [Ning]

This post originally appeared on the Ning Blog. If you ask anyone who’s met me at a community meetup whether I’m an introvert or extrovert, they’ll probably say, without hesitation, extrovert. If I’m in my element, especially amongst people I already know, I’m outgoing, friendly, and quick to offer my opinion. My history as a …

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#CMAD Hangout: Handling Disasters

Your phone is blowing up with Twitter notifications, your computer is dinging non-stop with Facebook alerts, the number of new posts in your community has skyrocketed in the past hour – it’s every Community Manager’s nightmare: Something. Bad. Is Happening. Whether it’s a disaster happening in the “real world” or a PR disaster happening on …

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What does a community manager look like? [Ning]

The Community Roundtable surveys professional community managers annually to develop their State of Community Management reports. The 2013 SOCM was released in mid-June and contains valuable insights about the community management industry and its workforce. I found the information about today’s average community manager to be one of the most interesting parts. View on easel.ly | …

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What Julia Child Can Teach You About Community Management [Ning]

On a whim, I picked up the audiobook of Julia Child's memoir My Life in France recently. While I was just looking for a nice, engrossing, entertaining listen during commutes, I found myself thinking that I could really learn a lot from Julia Child - and not just as a cook. Her life is amazing (did you know that she was in the government agency that later became the CIA?) and her writing is full of tidbits that can be used as life lessons. I found that some of her philosophies can even be lessons for community managers.

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Dealing with Trolls: 4 Snippits [Ning]

Trying to determine what to say to disruptive community members can sometimes cause the worst cases of writer’s block. You want to be an enforcer, but you also want to be a friendly face they can come to with help. Here are four sample snippits that can help start you on the road to a …

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